A few years ago, I worked as a Project Manager for a marketing agency. What most people did not know was that I wasn’t simply managing marketing projects. Part of my job was to conduct root-cause analysis and privately address what I found with the VP of Operations. The agency was losing clients, and part of my assignment was to conduct root-cause analysis within the PMO. No one ever told me the two were connected, but I wondered whether leadership believed they might be. Ganna Walska Lotusland I worked alongside another Project Manager, a smart guy with a project management certification whose vertical happened to be one of the problematic ones. He didn’t know that evaluating his project pipeline was part of my assignment. His failure to follow project management best practices had already been escalated. He also had reluctance to escalate problems early enough to keep them from affecting clients. One Client Success Manager was a recurring problem. She routinely failed to turn in ...
Exhaling Life
Essays, food, and personal style for a life of intention.